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Rentrex.in is an online rental company which gives you access to ease your life by renting the furniture & home appliances at more reasonable prices and make your life style smarter and economical. You to join this trend of renting and be the part of new slogan “when you can rent why to buy it”
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Yes , we have mostly our own products as well as we are have some of our vender who own products .Once you choose your product, we collect it from our warehouse & deliver it to you, and return it back to warehouse once you are done.
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Hygiene and quality of the product is something which we take it on priority ,just to maintain the quality and hygiene we have a separate department which totally focus on the this part all of our product goes through the rigorous and standard quality check before it goes to a customer place . Customer satisfaction is something which gives us strength to maintain great service to our customer which can be made only after providing them best quality product.
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For booking a product, you will have to give general information like first, you need to select the product .second, you need to choose the tenure of the product means for how long you want to rent it then you have to share your home location where you want to receive the product, your mobile number and your bank account details (we will use this to refund your security deposit) that’s it .
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Yes, you can book the product 1 month prior to the delivery.
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No ,generally we want to ensure the security of our product by handing over it to your safe hand only, but in some rare case we do deliver it to someone else on your behalf for that you have to give his all KYC document in advance and you have to specify your relation with that person.
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Yes you need to submit following documents either before or at the time of delivery. • 1. PAN Card • 2. ID Proof (any one of the following) o Passport o Aadhar Card o Driving License o Voter ID Card • 3. If delivery is requested at an address different from the address specified in the ID proof document in 2, then you’ll also be required to share (any one of the following): o Rental Agreement o Company Letter from HR (template for reference) o Latest Bank Statement o Latest Phone Bill
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Yes, just to ensure the security of our product you have to pay security deposit which is refundable and will be refunded to your shared bank account after the collection of the product from your place.
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If you have opted for a pick-up (collecting your product from the store) and you collect the item late, then no, your time does not get adjusted. If you have opted for delivery and you were unable to collect the item in-spite of the delivery being attempted at the right time, then no, your time does not get adjusted. If you have opted for delivery and we were unable to deliver it on time, only then does your time get automatically adjusted.
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Yes minimum locking period for any product is 3 months in case you need for less than 3 months than you should call our customer care it all depend on management decision, but there is no limit on the maximum duration you can book a product as long as you wish to use it.
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Yes, you have to open an account on Rentrex.in to book the product, it also helpful for us to track and maintain the data for our customer to give them the best services and offers.
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This is totally free of cost.
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No, they are just few informative set of questions which enable us to know our customers.
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Yes, we are very particular in maintaining the secrecy of our customer data and we take on highest priority and you can be assured that your data is in safe hand.
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Yes, we do have option of home delivery for our product.
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Yes you can personally come to our store and collect the product.
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Document verification can take up to a one or two days from the date of the document submission, depending on the comprehensiveness of the documents submitted. Post the document verification we usually take 48-72 hours to deliver the order. This might vary on the required documents on a case by case basis.
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If the product is damaged at delivery, then we will exchange it after testing the product and ascertaining that it is actually damaged.
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Firstly, this will not happen if this will be the case, we will exchange the product free of additional charges.
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If it is stop working don’t worry just contact to our customer care and we will get the product repaired/exchanged free of cost within 48 hours. However, if the damage is caused due to an error on your part, then you will be charged the cost of repairs.
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Sorry, we do not accept returns just because you do not like the product. Moreover, such a situation is unlikely as we deliver products that match the description shared. Please see our cancellation policy for more.
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We make sure all the products are new or almost new when they reach without compromise on quality. There are a series of stringent quality checks that are undertaken on every piece of furniture before delivery. We only exchange the product if it differs from what you ordered or if it is damaged on receipt.
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We will pick up the products on the completion of your rental tenure, and upon successful Quality Check, we will immediately initiate the refund of your security deposit to your registered bank account in 5 working days.
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No, all refunds are made directly to your registered bank account.
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This deposit is collected just for the security reason so that we can assure our partners that there product is in safe hand and we ll give them as a security coverage this amount is totally refunded if the items is return without any damages that is physical and functional .
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If the damage caused to the product is repairable, then the cost of repair from an authorized repair center will be charged. If non repairable, then you will have to pay the full cost of the product.
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In case the product requires repairs, we encourage you to reach out to our customer care who will arrange to get it fixed. However, if for some reason you want to make repairs on your own, then you can do so only after getting permission from Rentrex. If the damages are caused due to your fault, the money spent on repairs will not be reimbursed. In other cases, you will be required to present a bill for repairs and we will reimburse you either the amount spent or the equivalent price for a similar repair done by our service partner, which is lower.
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We have partnered with India’s one of the leading online payment solutions provider who provides a secure and proven risk management system.
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We are working on that as soon as we come up that functionality. We will update you when tracking via your Rentrex account is activated.
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You can modify your booking by contacting our customer care. Only the delivery and pick-up dates and timings can be modified.
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There will be no additional charges for rescheduling if you are doing it 24 hour prior to the agreed delivery date. After this time, modifications will incur an additional charge if the items have already been dispatched from our store or from vendors place.
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For cancellations, please contact our customer care. There will be no cancellation charges if the booking is cancelled at least 1 day prior to the agreed delivery date. Cancellations post this time will incur a cancellation charge. We do not accept cancellations after the product has been accepted by the customer.
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Yes, depending on the availability of the item. For that you need to speak to with our customer care.
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In case you wish to return the items before the end date, you must pay 1 Month’s rent as a penalty for the breach in the agreed rental period. In case you do not provide 1 week’s prior notice and wish to return the items in a time less than 1 week, an additional charges may be incurred that will depend upon the situation & Rentrex.